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Refund Policy

Please choose carefully.  We do not give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

When can I ask for a refund?

You have a right to seek a refund if the goods you bought: 

• are faulty 

• are unfit for their purpose (they don’t do what they are supposed to do) 

• do not match the description or sample you were shown 

• have defects that were not obvious or were not brought to your attention when you bought them. 

 

You do not have a right to seek a refund if you:

• simply change your mind 

• buy the wrong item 

• find the goods cheaper at another store 

• use the goods in a way that they were not made for 

• caused the goods to become damaged.