Please contact us on (08) 9284 3700 or via email@example.com if you have any questions regarding your order with Party Town. All Australian orders are sent via Australia Post for a charge of $15 per parcel.
Processing & Dispatch Times: We usually process and disptach orders within 1-3 business days of recieving your order. Once dispatched, you can expect to receive your order within 5-12 days. Delivery times are depedent on Australia Post and is out of our hands. If there is an issue with delivery, please contact Australia Post directly.
If you require quicker delivery, please call us at the store and we can organise an express delivery or can change your order to PICK-UP at our Claremont store.
ENSURE A SAFE DELIVERY
Please include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Party Town will not take responsibility if the signee is fraudulent. If you contact Australia Post and request “Safedrop” Party Town will not be held liable for missing parcels.
All Party Town orders will receive an email confirmation. You will receive a 2nd notification email with tracking details on dispatch. We cannot amend orders once the confirmation has been sent.