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Please contact us on (08) 9284 3700 or via firstname.lastname@example.org if you have any questions regarding your order with Party Town. All Australian orders are sent via Express Post with Australia Post for a charge of $15 per parcel. You can expect to receive your parcel within 1-3 business days from dispatch.
Please include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Party Town will not take responsibility if the signee is fraudulent. If you contact Australia Post and request “Safedrop” Party Town will not be held liable for missing parcels.
All Party Town orders will receive an email confirmation. You will receive a 2nd notification email with tracking details on dispatch. We cannot amend orders once the confirmation has been sent.