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Please choose carefully. We are not legally required to provide a refund or replacement if you change your mind or make a wrong decision. However, we will exchange your purchase or provide a store credit for use within 3 months of issue if the following conditions are satisfied:
Several types of goods are exempt from being exchanged or returned for change of mind or wrong decision:
Shipping and delivery charges are also not able to be exchanged or converted to store credit.
We may apply a 10% re-stocking fee and a $10 processing fee.
We do not give refunds if you change your mind or make a wrong decision.
You will be responsible for paying for your own shipping costs for returning your item, ensuring the item is received by us within 14 days of purchase and for the condition of the item until it is received by us. Depending on where you live, the time it may take for your item to reach us may vary. You may wish to consider using a trackable shipping service or purchasing shipping insurance. If the item is damaged in transit, we will be unable to exchange or provide a store credit.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, do not match the description or sample you were shown or appeared on the website, don't do what they are supposed to do or have defects that were not obvious or were not brought to your attention when you bought them. The following conditions must be satisfied:
Unless we agree otherwise, you will be responsible for paying for your own shipping costs for returning your item (which we will refund to you if your return claim is accepted), ensuring the item is received by us and for the condition of the item until it is received by us. Depending on where you live, the time it may take for your item to reach us may vary. You may wish to consider using a trackable shipping service or purchasing shipping insurance.
Once we receive the item, we reserve the right to inspect and test the item to determine if it is in our opinion faulty or damaged. It is at our discretion that we determine if an item is faulty or damaged or otherwise accepted for return. If the product is found to be in good working order, a refund will not be provided and you will be required to pay the shipping cost to have the product sent back to you.
You must not dispose of the item even if you consider that it is defective or faulty. We reserve the right to reject your claim if you do.
If your return claim is accepted, you will be entitled to either a replacement, store credit or refund of the purchase price (at your option) plus the shipping costs for sending the product back to us by regular post. Where a refund is provided, this will be by the same method as payment was made, eg. if you paid by Master Card, the refund will be provided to the Master Card used to make the purchase.
We will not be liable for any losses caused by decorations that become damaged or destroyed whilst they are in your care or your venue's care. If you have any problems with your balloons or our decorating services, please contact us.
If your order is lost by the courier, we will provide a refund immediately or send you a replacement product, whichever you request.
If you have any other problems with your order, please email firstname.lastname@example.org.